02-09-2010 10:09 AM
In Accounts we have a number of custom fields and have edited the account panel in general to meet out needs. This morning when people log in some see the Accout panel as normal others see a panel with just the basic Name and Address and almost all the other fields are missing. Just a blank panel. This is on v7.5.1. Has anyone seen anything like this before? It is not global. We have situations where two work stations that are side by side, one can see the normal panel and the other sees a panel with all the customizations are gone. Any thoughts.
02-09-2010 10:26 AM
LAN or Web?
If LAN, double check the release of the Account Detail form. Possibly unrelease, save, and then re-release to the Everyone team.
02-09-2010 11:43 AM
02-09-2010 01:09 PM
Haha I think we've all made that mistake before!
A good rule of thumb I found was anytime a change is made where it is released to users, always save, unrelease, and re-release to users. This will eliminate these types of mistakes when trying to diagnose an issue.
02-09-2010 01:20 PM
I know I have... painfully admitted....
I think in this case they were using the LAN feature that allows you to define a specific Form for each user to use as their Account Details form rather than the default (Account Details).
While I believe this has been addressed recently, however in past versions of the LAN client - that feature stored the PluginID of the designated Form rather than storing the PluginFamily + PluginName. When a plugin is updated and then subsequently re-released, a new PluginID is generated - thus rendering the prior user configuration incorrect.