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Bronze Contributor
Posts: 125
Registered: ‎12-09-2010

Excel Export Error

Hi

 

I have a client in Angola.  They're running Windows XP and Office 2003 set to Angola/Portuguese regional settings.  When they try to export a group to Excel (Saleslogix 7.5.3), they get an 'OLE error 800A03EC' error.  I'm pretty sure its related to their regional settings, but any ideas on how to fix it?

 

Thanks

Robert

Employee
Posts: 629
Registered: ‎04-24-2009

Re: Excel Export Error

There is a related open defect: 1-71589 ("Error Exporting group in ExportCurrentGroupToExcel function: OLE error 800A03EC If this problem persists, please contact your administrator" when exporting a group to Excel.). In this particular case the error is because the Account.BusinessDescription field that was added to the group layout.

 

Thanks

 

Mike

Highlighted
Bronze Contributor
Posts: 125
Registered: ‎12-09-2010

Re: Excel Export Error

Thanks, but in this case that field is not included, only the following:

 

Account

Main Phone

Model (Product ActualID)

Serial No (a string)

Del Date (a Date)

Street Address

Contact Name (last, first)

Email

Mobile

Work Phone