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If you are using FF/chrome, etc on the "desktop" you can enter/display/edit an extension on a phone number just like you always have been able to do so in Windows/LAN an web.
If you use certain mobility devices (ex: my driod X or my Samsung Galaxy tab) it pops up a different keyboard that has no provisions for addding/edting an extension (no "x").. and it will "kill off"/delete an extension of there is one there! In other words, it will delete customer data.
