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Employee
Employee
Posts: 23
Registered: ‎08-27-2009

your saleslogix login is invalid

Hi there,

 

i wonder is it ok to install SLX server application and client application onto on computer. After installing the client onto the same computer, i cannot log into both client application and administrator tool. I get a same error messgae, 'your saleslogix login is invalid'.

Any input will be appreciated, thanks in advance! 

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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: your saleslogix login is invalid

Hi,

 

Ive never had an issue with it. You might want to check out the resolutions on http://partners.saleslogix.com : Resolution ID: 436922

Regards, Adam Travers
empath-e Services Limited
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Employee
Employee
Posts: 23
Registered: ‎08-27-2009

Re: your saleslogix login is invalid

Adam,

 

Thanks for your help.

However i can not login to the support site. What should i do ? 

Highlighted
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: your saleslogix login is invalid

Sorry, I assumed as you were a Sage employee you would have access..?

 

Possible Resolution 1:

 

Reset the user's  password.
1.From the Administrator, access the user profile
2.Click on the 'Change Password' button
3.Click 'OK' to exit the user's profile
4.Press 'F5' to refresh the Administrator.
 
Possible Resolution 2:

 

This error can occur if Windows authentication is used for a user who is not a proper network user.
1.Verify user type and convert to network user
2.Disable window's authentication

 

Possible Resolution 3:

 

1.In the SalesLogix Administrator, double-click on the user's name in the User list to display their profile. 
2.Verify on the General tab of the profile that the 'Login Active' box (next to the Change Password button) is checked. If not, check it.
3.Click 'OK' to exit the profile
4.Press 'F5' to refresh the Administrator

 

Possible Resolution 4:


Stop and restart the SalesLogix services.

Regards, Adam Travers
empath-e Services Limited
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Employee
Employee
Posts: 23
Registered: ‎08-27-2009

Re: your saleslogix login is invalid

i think i can not install administrator tool and network client onto one pc. I have reinstall the server and deploy the network client onto another workstation.

Anyway, thank you so much for your help! 

Highlighted
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: your saleslogix login is invalid

There should be no reason why not, I think your issue lies elsewhere.
Regards, Adam Travers
empath-e Services Limited