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Copper Elite Contributor
Posts: 39
Registered: ‎04-14-2009

mail merge engine error when saving and closing

when clicking on save and close in the letter editor we are getting the following error, has anyone else seen it ?

 

The Mail merge engine encountered and error and cannot continue. The

parameter "" could not be located for the query "SELECT

COUNT(PLUGINID) As LabelCount FROM PLUGIN WHERE (FAMILY=

'Labels') AND (DATACODE = ?) AND (USERID IN ('SYST0000001', ?))

".

 

This is 8.1 LAN with SNC Update 2 installed

Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: mail merge engine error when saving and closing

No, not seeing this - was the bundle applied (for SNC02) as there are some fairly major changes around this area and looks like that's not been applied (or, if it was, certain parts skipped).
Copper Elite Contributor
Posts: 39
Registered: ‎04-14-2009

Re: mail merge engine error when saving and closing

The bundle applied ok afaik ...can always reinstall it..
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: mail merge engine error when saving and closing

[ Edited ]

Actually, thinking about it: Defects fixed:

 

14094819 Modify the Address Labels Count button and group SQL failsafe logic to handle group parameters.

14094820 Modify the Mail Merge Count button logic to handle group parameters

 

This appears to be where the issue is - which could mean you haven't got the full versions of the slxmm controls (as opposed to the bundle,which doesn't contain these fixes).

 

Have you checked the versions: SLXMMEngine.dll 8.1.0.1253 SLXMMGUI.dll 8.1.0.1253 (check all versions are .1253 as listed in the SNC02 guide).

Copper Elite Contributor
Posts: 39
Registered: ‎04-14-2009

Re: mail merge engine error when saving and closing

Both those files are .1253
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: mail merge engine error when saving and closing

It's not Write | Mail-merge. It's Write | Letter. If I do this - I get same exact error. **bleep**...
Copper Elite Contributor
Posts: 39
Registered: ‎04-14-2009

Re: mail merge engine error when saving and closing

have just been told by another of our people that that he got the same error as soon as he installed the snc update on a dev vm running the eval database ....so something is broken ...

Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: mail merge engine error when saving and closing

Correct !
Copper Elite Contributor
Posts: 39
Registered: ‎04-14-2009

Re: mail merge engine error when saving and closing

and installed a machine without the update here also and mail merge works ok ....so ... update 2 is broken in some way....
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: mail merge engine error when saving and closing

Yup, see response below this one - I agree with you.