12-30-2009 07:49 AM
SLX 7.2.1 LAN with Outlook 2007 and Exchange 2003
Just noticed this today. Create a new Ticket and assign it to a Team. Notification email is sent to a list of email addresses that's years out-of-date; doesn't have current Team members and includes Retired users. I've checked Team memberships in the Administrator and it looks good. Auto-Assignment was not on, but I activated it and no change in behavior. What am I missing?
Solved! Go to Solution.
12-31-2009 02:03 PM
12-31-2009 03:35 PM
Suggest you submit a bug to SalesLogix Tech Support on this.
When retiring a user, the system fails to handle ticket/support related items:
a - Ability to be Notified of new Tickets is left enabled
b - Ability to be Available for Calls is left enabled