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Copper Super Contributor
Posts: 24
Registered: ‎12-30-2009
Accepted Solution

Tickets assigned to Team email to old list

SLX 7.2.1 LAN with Outlook 2007 and Exchange 2003

 

Just noticed this today. Create a new Ticket and assign it to a Team. Notification email is sent to a list of email addresses that's years out-of-date; doesn't have current Team members and includes Retired users. I've checked Team memberships in the Administrator and it looks good. Auto-Assignment was not on, but I activated it and no change in behavior. What am I missing?

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Copper Super Contributor
Posts: 24
Registered: ‎12-30-2009

Re: Tickets assigned to Team email to old list

Further investigation indicates that current Team members are in the email list, but it is pulling Retired users as well. As a workaround, we temporarily reactivated the Retired users, unchecked their ability to be "Notified of New Tickets" and "Available for Calls", then Retired them again.
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Tickets assigned to Team email to old list

Suggest you submit a bug to SalesLogix Tech Support on this.

  

 

Specific error:

   When retiring a user, the system fails to handle ticket/support related items:

         a - Ability to be Notified of new Tickets is left enabled

         b - Ability to be Available for Calls is left enabled 

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