Synchronization - Error creating history record. I/O error 103 [ Edited ]

[ben240374]

Hello,

We have some problems with synchronization on our SalesLogix 7.5.1 (LAN).

We launch synchronisation server. The sync disappears when treating 2 files.

In Infiles Folder, we have 230 files.

In the event viewer, we have errors :

1. SLXSyncServer error : 

The description for Event ID ( 4 ) in Source ( SlxSyncServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: You cannot load more than one copy of SyncServer at a time..

2. SLXSyncService error : 

Error creating history record.  I/O error 103

Who can help me ?

Thanks

Message Edited by ben240374 on 10-28-2009 10:20 AM

[AdamTravers]

Hi,

Resolution 2 'The Reboot' has worked for me in the past.

Possible Resolution 1:

1. Stop the sync service
2. Reset the sync configuration
3. Start the sync service

Possible Resolution 2:

This error may be resolved by rebooting the machine. In numerous cases, a complete uninstall and reinstall of all SalesLogix applications on the machine may need to be performed.

Possible Resolution 3:

Ensure that SyncServer.exe is present on the synchronization server, and is the appropriate version.

Message Edited by AdamTravers on 10-28-2009 09:23 AM

[pzeimet]

Ben,

The first error indicates that there is still an instance of SyncServer running or it abended.  

I would try the following:

1) Stop the Sync Service

2) Run SyncServer manually with the command line parameter: SyncServer.exe /reset

This will allow SyncServer to start up and clear the mutex that was being held by the previous instance.

You then then run a sync cycle and possibly see the actual error that Sync was encountering.

Paul Zeimet

Development Manager

Sage SalesLogix