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New Member
Posts: 1
Registered: ‎04-06-2009

Saleslogix User within a Call Center Environment

I am looking for a company that is using Saleslogix with a Call Center environment.. 

 

Looking to review their experiences in the implementation and use of Saleslogix in that environment.

 

Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Saleslogix User within a Call Center Environment

We have a client that is call center based and doing a (significant) customization to implement a true Call Center Solution (CCS) .

  

  A - You need to completely model the business process(s)/workflow and develop around it.

  

  B - TaskCentre to handle automation and pieces of the workflow (email alerts, back office real-time integration, etc)

 

  C - Screen pops and call recording


It's SalesLogix LAN/Windows based of course.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
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