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New Member
Posts: 8
Registered: ‎06-04-2013

SalesLogix Mobile on iOS7

The biggest issue we've encountered with iOS7 so far is the home-screen icons not working well situation.  Early problems reported are not being abel to make phone calls or connect to Google maps from SLX, but that is only form the home icons, everything appears to still be working normally from just navigating to there from the browser.

 

Anyone else seeing any issues?

Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SalesLogix Mobile on iOS7

This is actually an Apple bug. There are several items floating around the 'net about issues w/iOS7 and it's browser.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
New Member
Posts: 1
Registered: ‎07-18-2013

Re: SalesLogix Mobile on iOS7

But everyone else is fixing their issues with IOS7 and doing fine. Why is Swiftpage even advertising mobile 3.0.1 with iPhones in the ad? They've made it pretty clear they don't support SalesLogix on IOS?
Administrator
Posts: 334
Registered: ‎11-05-2008

Re: SalesLogix Mobile on iOS7

As RJ has mentioned, this is a bug from Apple.  This is what our support team has shared:

 

This issue was introduced in iOS7 and unfortunately affects all mobile applications launched from the desktop due to the change in Apple architecture.  We will continue to track this issue and await a fix from Apple.

 

Thanks for your patience while we wait for a fix.

 

 

Tawny Mergel

Community Manager

New Member
Posts: 4
Registered: ‎07-29-2013

Re: SalesLogix Mobile on iOS7

[ Edited ]

As a customer, we had many users upgrade their phone before we realized the significance of the changes in IOS 7.0.2.  Here's what we've been telling our users todo.

 

Launch the Safari browser first, then use a bookmark to start Saleslogix mobile.  We notice more problems if you pin it to your home screen.

 

Bookmark the home screen, after you login.  If you bookmark the login screen, you will be prompted to login everytime.

 

Maps work if you turn off the popup blocker in Safari settings.

 

When you notice the blue back-button at the top of the screen stops functioning, follow these steps to get it working again. 

From the iPhone home screen, tap Settings. 

Tap Safari.

Tap Advanced.

Tap Website Data

Tap Remove All Website Data, then verify by tapping Remove Now.

 

 You'll have to repeat this after any of the following.

  • You upgrade the IOS version on the phone
  • You manually end the Safari application
  • You manually close the Saleslogix window in Safari (switching apps is o.k.)

Your results will vary, please test before using. 

 

---

We're on 7.5.4 with mobile client 2

 

Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SalesLogix Mobile on iOS7

AFAIK Apple has not come up with a comprehensive way/fix to allow things to work the way they did before iOS7.. IMHO - a bit of a CYx.. on security by them.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html