Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

SLX 7.5.4 Web mail merge issues with images

Dear All,

We sent out a news letter which includes a few png-images. Doing a preview in the template editor shows everything fine. After we sent out the mails the images look like they have been compressed. The result is, that they look kind of "uggly". Has someone seen this and can provide a solution?


Thanks! Alexander


Posts: 629
Registered: ‎04-24-2009

Re: SLX 7.5.4 Web mail merge issues with images

The conversion of images is done by Microsoft Word. The default processing for images by Microsoft Word is to [not] support PNG graphics, so you're probably seeing the JPG conversion. Please see the Microsoft Word options via Options > Advanced > Web Options > Target Browsers and change the value to "People who view this Web page will be using "Microsoft® Internet Explorer® 6 or later."