SLX 7.5.3 LAN Insert Dialog view not opening

[apfingstl]

Hello,

We have a client, where some users are only able to add one or two contacts.

AFter having them inserted into the system, the dialog where you choose if you want to add a contat for an account or an account... is not opening any more.

There is no error in event log and no error on screen.

Just nothing happens.

This only seems to happen for a few users.

They re-created one user. This user was able to work for some time but then the problem came back.

If the user changes the pc, they still have the same issue.

They work with citrix and normal windows xp.

They have it in both situations.

They had the problem erlier in 7.5.x and also in 6.2.x I think.

Has someone seen this and has any tipps on this?

Thanks! Alexander

[RJLedger]

No.. not ever seen this happen. Does the "chooser" dialog come up ok? It's the first one.

[apfingstl]

No this dialog is not comming up. Just nothing happens!

Alexander

[mcessna]

Is the System:ChooseAddContactAccount form being released to specific users rather than Everyone (SYST00000001)? You might check the released plugins when a user has this problem.

SELECT     A1.USERID, A1.SECCODEDESC, A1.BASEDON, A2.PLUGINID
FROM         sysdba.SLX_RELEASEDPLUGINS AS A1 INNER JOIN
                      sysdba.PLUGIN AS A2 ON A1.BASEDON = A2.BASEDON
WHERE     (A2.FAMILY = 'System') AND (A2.NAME = 'ChooseAddContactAccount') AND (A2.TYPE = 28)

Another thing to try would be to have the user clear their local plugin cache (e.g. C:\ProgramData\SalesLogix\Cache\%YourSiteCode%).

Thanks

Mike

[apfingstl]

The plugin is released to everyone.

Every user can add contacts/accounts, but for some users it is working only a few times.

This is what makes it complicated.

Alexander