Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Reply
Highlighted
Copper Contributor
Posts: 11
Registered: ‎04-14-2009

Remote Client

We have a customer with several remote clients who when the machines start up the sync client automatically logs in.

 

However they have one machine that will not log the sync client without user intervention. The login box comes up but does not go in until you press OK

 

We have tried to see if there is something blocking this (so disabled and then removed AV) but with no luck.

 

Has anyone else seem this and if so is there a way to resolve without un-installing all of SalesLogix and then re-installing

 

Thanks

 

Paul 

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Remote Client

You can try clearing the SalesLogix cache, design grids, and temp files as below. This often helps with environment specific issues. Failing that, I would cut your losses and re-install.

 

•  Close all SalesLogix applications.

 

•  Browse to the cache folder.

 

•  Windows XP

 

• C:\Documents and Settings\All Users\Application Data\Software\SalesLogix\Cache  or

 

• C:\Documents and Settings\All Users\Application Data\ SalesLogix \Cache

 

•  Windows 7

 

• C:\ProgramData\SalesLogix\Cache

 

•  Delete the contents of the CACHE  folder.

 

•  From the start menu, click Run .

 

•  On the Run  window, in the Open  field, Type regedit .

 

•  Click OK .

 

•  On the Registry Editor window, in the left pane, expand HKEY_CURRENT_USER , Software , and SalesLogix .

 

•  Click the Client  folder and press Delete .

 

•  Click Yes .

 

•  Repeat steps 7-9 to delete the following registry keys:

 

• Design

 

• SalesLogix

 

•  Reboot the workstation.

 

Regards, Adam Travers
empath-e Services Limited
Copper Contributor
Posts: 11
Registered: ‎04-14-2009

Re: Remote Client

Thanks Adam

 

Will give that a go and let you know if it fixes the issue

 

Paul