Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Reply
Highlighted
Bronze Super Contributor
Posts: 134
Registered: ‎05-20-2009
Accepted Solution

Record signed Emails to SLX

Hi Community,

 

we have an unsolved Problem to record signed E-Mais to SLX. Some of our Customers use s/mime in Outlook an cannot record those e-Mais to SLX. Also if they got signed mails they cannot put in the History.

 

Has anybody an Idee wht to do?

 

Thanks

Michael 

… stay connected!
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Record signed Emails to SLX

Hi,

 

One of our clients has the same issue, however, you can drag and drop the email in to the Notes/History tab instead of using Send SLX/Record to History and it will (should) record it.

 

Only a work-around Im afraid!

 

Regards, Adam Travers

Regards, Adam Travers
empath-e Services Limited
Bronze Super Contributor
Posts: 134
Registered: ‎05-20-2009

Re: Record signed Emails to SLX

yes, it´s record the mail, but you loose the content of the mail....you see only <<smime.p7m>> in the "body"

… stay connected!
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Record signed Emails to SLX

It should attach the text of the email within the attachments tab as a text file 'SMIME.txt' (providing you said yes when prompted to attach)

 

From what I can gather thats all you can do...?

Regards, Adam Travers
empath-e Services Limited