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Highlighted
New Member
Posts: 1
Registered: ‎06-08-2012

Phone Number Problem with Templates

[ Edited ]

I created a letter template that uses the contact's phone number, but when I go to use the template, it lists the full number without any of the proper formatting. For example, 

(123) 456-7890 becomes 1234567890.

Does anyone know a solution to this problem? 

Oh, I'm using the web version

Thanks!

Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: Phone Number Problem with Templates

It is a requirement to also apply the formatting type for the phone field. Please see the attached screen shot.

 

Thanks

 

Mike

Highlighted
Silver Contributor
Posts: 835
Registered: ‎03-24-2009

Re: Phone Number Problem with Templates

Mike, I clicked on the Insert and Done buttons in your screen shot and nothing happened??  Smiley Very Happy

RJ Samp
Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: Phone Number Problem with Templates

You're not clicking hard enough! Smiley Wink

 

Thanks

 

Mike