03-28-2014 01:01 PM
I'd like to customize the Support view, on the Tickets view, to the list view and/or summary view.
I'd like to add a column for the Subject.
Is this doable on the trial?
I'm also trying to understand saleslogix integration with email. For my purpose, I'm trying to make an automated process to where new messages open up new tickets, unless it's a reply then it should be associated with a ticket.
But as far as I know, if some mix-up were to happen, I can't merge tickets? I can make a new group for tickets as far as I can see.