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Bronze Super Contributor
Posts: 153
Registered: ‎04-08-2009
Accepted Solution

New Contact Creates New Contact Group

When some users enter a contact at an existing account, they get a new Contact Group called NewGroup that creates only the contact.   This does not happen for all users.

 

The SLX Knowledgebase (Resolution ID: 476605) says this is FAD since 7.0.   I don't see anything in User Options or the profile that appears top control this.  Does anyone know how to turn this off?

 

Dan

Highlighted
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: New Contact Creates New Contact Group

Check to see if "Create Tempory Group on Insert or Hyperlink" is checked for the entity(s) in question for those users:

 Tools->Options->Lookups & Groups tab

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Bronze Super Contributor
Posts: 153
Registered: ‎04-08-2009

Re: New Contact Creates New Contact Group

That checkbox doesn't seem to exist on 7.5.1 LAN.   (And it is disabled in our interntal 7.2.2)

 

Dan

Moderator
Posts: 234
Registered: ‎07-07-2008

Re: New Contact Creates New Contact Group

Running the following statement should get the desired results for all users or tweak it for specific users. Please test first though 

 

Update useroptions set optionvalue = 'F' where name = 'creategrouponinsert'

 

Bronze Super Contributor
Posts: 153
Registered: ‎04-08-2009

Re: New Contact Creates New Contact Group

I think that worked - thanks.
Moderator
Posts: 234
Registered: ‎07-07-2008

Re: New Contact Creates New Contact Group

[ Edited ]
Glad to hear
Message Edited by tmontgomery on 08-31-2009 03:20 PM