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Copper Elite Contributor
Posts: 72
Registered: ‎04-01-2009

Mail Merge SLX v7.2.1 and Outlook 2007 - Can not change FROM in options

Hi all.

 

We currently use SLX LAN v7.2.1 and upgrade to Outlook 2007 a couple of months ago, this is the first time we send a mail merge using this version of Outlook. It worked fine when we used Outlook 2003, but now when I try to change the FROM email in the mail merge options to let's say the following email: help@mycompany.com and send the mail merge instead of putting help@mycompany.com it puts my email.

 

We used to never have this problem with Outlook 2003, what do we have to do differently?

 

Thank you in advance!

Copper Elite Contributor
Posts: 72
Registered: ‎04-01-2009

Re: Mail Merge SLX v7.2.1 and Outlook 2007 - Can not change FROM in options

Has anybody run into this issue before?
Bronze Super Contributor
Posts: 176
Registered: ‎04-28-2009

Re: Mail Merge SLX v7.2.1 and Outlook 2007 - Can not change FROM in options

Do you have the rights to send on behalf of help@mycompany.com ?
Does is work via Outlook?
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Ambit AG, Switzerland
Highlighted
Copper Elite Contributor
Posts: 72
Registered: ‎04-01-2009

Re: Mail Merge SLX v7.2.1 and Outlook 2007 - Can not change FROM in options

We tried typing the email instead of choosing it from the address book and that worked. I have no idea why it would be any different but that did it.