Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Reply
Tuned Listener
Posts: 30
Registered: ‎07-29-2014

Re: Mail Merge Not Working

I'm having the same results. None of the other libraries are being installed.

Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mail Merge Not Working

Ok. It sounds like there may be an environmental issue. There will be an installer MSIXXXX.LOG file in your %TEMP% folder that may give clues as to why the components are not installing. I've also attached the dialog you should be seeing when installing; I'm assuming you have the same options?

 

Thanks

 

Mike

Tuned Listener
Posts: 30
Registered: ‎07-29-2014

Re: Mail Merge Not Working

In the dialogue box, I don't have Office Integration and I have Outlook64 instead of Outlook32. I'm guessing that's the issue.

Tuned Listener
Posts: 30
Registered: ‎07-29-2014

Re: Mail Merge Not Working

What should I be looking for in the MSI log?

Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mail Merge Not Working

The Office Integration only works with the 32 bit version of Office, so the install is correct.

 

Thanks

 

Mike

Tuned Listener
Posts: 30
Registered: ‎07-29-2014

Re: Mail Merge Not Working

Does the mail merge only work with office 32 bit?

Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mail Merge Not Working

Yes, it only works with the 32 bit version.

 

Thanks

 

Mike

Tuned Listener
Posts: 30
Registered: ‎07-29-2014

Re: Mail Merge Not Working

Thanks for your help. That was my issue.

Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mail Merge Not Working

No problem; glad to help.

 

Thanks

 

Mike