07-29-2014 10:41 AM
"The mail merge service could not be loaded. This error may occur if Saleslogix Desktop Integration is not installed or is not installed properly."
This is the message I recieve upon clicking "mail merge" within the CRM task pane. I've already installed the DI. I've also configured the activeX settings in IE. Does anyone know what the problem may be?
07-29-2014 11:55 AM
A couple of things to check:
1. The mail merge functionality is only supported by IE.
2. If you are using IE then make sure the SlxClient site has been added to your trusted sites.
07-29-2014 12:04 PM
Ok, try the following.
1. Close IE.
2. Register the following libraries:
3. Restart IE and test.
07-30-2014 09:07 AM
I would recommend that you uninstall Desktop Integration and then when it's run again make sure that both "Office Integration" (mail merge, etc.) and "Outlook Integration" are turned on by default. Also, I'm assuming you have both Microsoft Word and Outlook installed.