History button very very slow under windows 7 (SLX 7.5.2 Lan)

[cwillemsens]

Hi

We install the sp2 for SLX 7.5 Lan. On the computers wth Windows 7 the History Button do not work or display the results after a lot of time.

What can we do?

Thanks

Chantal

[AdamTravers]

Does the same issue occur using the SalesLogix Eval database?

[cwillemsens]

yes

[AdamTravers]

Im unable to replicate it here.

I'm assuming you tried the same scenario on XP or Vista? Also, did you run the SalesLogix Database Index Enhancements supplied with v7.5.2

[RJLedger]

Crank up teh Slx Profiler and it will show you what's going on.

I'll bet on a couple of things:

   A - DB needs to be re-indexed.

   B - Some of the foreign keys in your history table are not indexed

   C - Possibility it's cyclng thru a couple of times and at least one of those times the BINDID is either NULL or not valid.

[andybain]

We saw this as well, it only occurs on Windows 7 32-bit.

It has been logged as a defect to be fixed in 7.5 SP3 but we are pushing for a hot fix for our customer

Defect: 1-72587

Regards,

Andy Bain QGate Software Ltd