Every now and then, I get this error – “Error in background sync timer: Access violation at address 75BE4974 in module ‘oleaut32.dll’. Read of address 00000009.”

[merickson]

I have one user getting the above error.

Window 7

IE 8

SLX 7.5.2

The only thing that I was able to find was the reinstall MDAC 2.8

Any other ideas?

Thanks in advance

Mark Erickson

[EmmaNixon]

Hi

I can see we had a Defect in v7.0.1 which is still open and due for resolution in a future Service Pack for v8.

Existing Defect ID: 1-46136

SalesLogix version: 7.0.1  Build Number: 1069

DEFECT Background Sync Timer error with autosync

Periodically during autosync runs I am getting the following error.  Seems to be much more prevelant when using a RAS [dial-up] connection with network sync.

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SalesLogix Synchronization Client

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Error in background sync timer: Access violation at address 77124915 in module 'oleaut32.dll'. Read of address 00000009

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OK
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Occasionally followed by this:

---------------------------
Error
---------------------------

Exception EAccessViolation:

Access violation at address 77124915 in module 'oleaut32.dll'. Read of address 00000009

Exception location:

[77124915]{oleaut32.dll} VariantClear

---------------------------
OK
---------------------------

Additional Notes:

• This issue is not specific to network sync and has been reproduced with FTP synchronization.

Known Workarounds:

Ending the process on SLXSystem.exe and restarting the application (rebooting will do this just as well)

Delete and recreate the datalink

Thanks, Emma

[merickson]

Thanks Emma