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Copper Elite Contributor
Posts: 72
Registered: ‎04-01-2009

Error when creating template in SLX v7.2.1 and Office 2007

Hi all.

 

We recently upgrade to Office 2007 and we are trying to create an email template to send a mail merge but now we get the following error:

 

Cannot open file "C:\Docume~1\windowsuser\locals~1\Temp\filename.dot". The system cannot find the file specified.

 

We get this error when we attempt to save the template.

 

We have always created templates (in Office 2003) and never had a problem.

 

I've read the knowledgebase article and it says a possible resolution is to uninstall and reinstall Office, but is there something else we can do?

 

We've attempted doing an Office repair, but that didn't work either.

 

Thank you in advance!

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Copper Elite Contributor
Posts: 72
Registered: ‎04-01-2009

Re: Error when creating template in SLX v7.2.1 and Office 2007

Nevermind, we need service packs 1 and 2. It works fine now.