02-25-2014 04:42 PM
I've read, and realized, that Shift+F9 will insert the user name and date and time... however, the format is simply too long.
I'm looking to see if there is a way to:
Insert the date and time automatically (I carry notes over) or if there is a way to shorten the format of the information inserted by Shift+F9.
The Shift+F9 method is a help, but it creates a LOT of noise in the notes block.
Information or suggestions much appreciated.
02-26-2014 01:01 AM
this function is hard coded. You could use a button to insert date and time the way you like to have it. Not a "nice" solution.
02-26-2014 08:18 AM
Greetings, and thanks for the reply.
Do you mean that there is a button that could be put on the UI that says "Time Stamp"?
I hope that doesn't sound too obtuse... I'm not a developer, just an end-user... The Shift+F9 solution does work, and is faster than typing the information... it's simply formatted in a manner that gives too much information for the intended purpose.
I could suggest that the format be altered, I suppose, to our IT group. (can that be done in-house?)
The information gathered on forums like this is very valuable and much appreciated.
02-26-2014 03:11 PM
02-26-2014 03:56 PM - edited 02-26-2014 03:57 PM
If your IT group have the capability then they will want to check the following: -
The include spell check script (associated with the notes-history or ticket details view) already has the function Application.BasicFunctions.GetDateTimeStamp
- Modify (or add) the included spell check to include a new function that sets the date in the format you prefer
- Add this to the Menu object (which is a function of MouseDown) that inserts this new date/time - you can then right click and Insert Date/Time and it will do it to your format.
- Add a button or similar for the users to press - calling same function as above. You can add this anywhere you need it (just include the spell check script).
That's about it. I appreciate you will read this and go "what?!" - but if you hand it to your IT group then they should "get it". Otherwise, they will have to post here for further details.