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bcroberts
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bcroberts
Posts: 2
Registered: ‎10-17-2014

Customer Portal - OOTB functionality

‎10-17-2014 05:14 AM

Hi 

 

We have a client using the SLX Customer Portal (v7.5.4). They have a requirement where they wish a Parent Account to have access to all tickets for their Account plus all Child Accounts. I have tested this through (also in 8.1) and it doesnt appear to work OOTB. Has anyone found a solution to this requirement?

 

Thanks In Advance

 

Ben

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Gold Super Contributor RJLedger
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RJLedger
Posts: 3,087
Registered: ‎03-19-2009

Re: Customer Portal - OOTB functionality

‎10-17-2014 05:46 AM

No OOTB functionality to do this.

 

You have to customize the security in the portal to do it.

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RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
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bcroberts
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bcroberts
Posts: 2
Registered: ‎10-17-2014

Re: Customer Portal - OOTB functionality

‎10-17-2014 05:48 AM

Thanks RJ

 

Ill run this past our development team.


Regards

 

Ben

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