Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Reply
Highlighted
bcroberts
New Member
bcroberts
Posts: 2
Registered: ‎10-17-2014

Customer Portal - OOTB functionality

‎10-17-2014 05:14 AM

Hi 

 

We have a client using the SLX Customer Portal (v7.5.4). They have a requirement where they wish a Parent Account to have access to all tickets for their Account plus all Child Accounts. I have tested this through (also in 8.1) and it doesnt appear to work OOTB. Has anyone found a solution to this requirement?

 

Thanks In Advance

 

Ben

Report Inappropriate Content
Message 1 of 3 (1,670 Views)
0 Kudos
Highlighted
Gold Super Contributor RJLedger
Gold Super Contributor
RJLedger
Posts: 3,087
Registered: ‎03-19-2009

Re: Customer Portal - OOTB functionality

‎10-17-2014 05:46 AM

No OOTB functionality to do this.

 

You have to customize the security in the portal to do it.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Report Inappropriate Content
Message 2 of 3 (1,668 Views)
0 Kudos
Highlighted
bcroberts
New Member
bcroberts
Posts: 2
Registered: ‎10-17-2014

Re: Customer Portal - OOTB functionality

‎10-17-2014 05:48 AM

Thanks RJ

 

Ill run this past our development team.


Regards

 

Ben

Report Inappropriate Content
Message 3 of 3 (1,667 Views)
0 Kudos