Blank TicketID and SeccodeID in Ticket Table

[issac]

In SalesLogix Web 7.0.1 rarely ticket table get stored with blank TicketID or Blank SeccodeID. for customer single ticket is also very crucial.  Challenge is that it happens once in a month. have anyone faced same issue?

[apfingstl]

Have not seen it, but have not much experiences with the web client in that version.

Is there a chance to update them to 7.5?

You will then have the new web platform which will make things a lot easier.

Alexander

[issac]

We are in process but that is going to take long time. Do you know any tool/way which will not eat too much resouces like Tracer and keep tracing the system.