I have a user who cannot pull up a specific ticket. I thought ticket access was controlled by account access and this user has access to the account this ticket relates to. Also, I have a different user with the same teams and departments who can pull up this ticket. Any idea what I should look at to help figure this out?
I also have a user who's account was set up based on a functioning copy of another user, but the new user does not have access to the ticketing system, nor is he listed as a contact in the ticketing menu, and yet he has been given access in the account settings. I am not sure why he is not listed. Any help would be appreciated. Thanks.
Dyle, I would try using the Copy Profile function in Admin and copy the Security and Teams from the user who can access the ticket to the one who can't. Does that resolve the issue?
