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New Member
Posts: 2
Registered: ‎11-14-2013

Access to Customer Support Portal

We have been a SalesLogix customer since 2007.  In the past we have always had access to the SalesLogix customer portal with Sage but now our Business Partner is saying that they no longer have access to the portal nor can they provide it to us.

 

I was just wondering how we now go about getting access to hotfixes and the knowledgebase now that Saleslogix has been bought by Swiftpage.

Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: Access to Customer Support Portal

Do you have a partner of note? Or do you get support directly from Swiftpage? It's the role of your partner to keep you updated - and to provide the information in regard to fixes etc. and supply them to you.
New Member
Posts: 2
Registered: ‎11-14-2013

Re: Access to Customer Support Portal

Thanks I think we have it sorted now I managed to get in contact with the national distributor and they are sorting it out.

 

We are based in Australia so deal with a local BP however we've always had access to the customer portal directly and have done our own patching and upgrades. 

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Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: Access to Customer Support Portal

Great!