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Champion Listener
Posts: 78
Registered: ‎07-09-2008

7.5.2 Mail Merge Crashing with IE 10

Version 7.5.2.2151

Window 7 64 Bit

IE 10

 

I know there is an issue witht them mail merge and HTML from IE 9.  The work around is to use the SLXMMEngine.dll from 7.5.4.  I have done this in the past with some sucess, however now the .dll will not register I am receving the following

 

Make sure the binary is stroed at the specified path or debug it to check for problmes with the binary or dependent .dll files

The specified module could not be found.

 

If I move the dll to the C:\windows\syswow64 folder the dll will register but when I try to run a mail merge it will still crash.  Is there another work around to get the dll to register in the SalesLogix folder. I have tried the command line of regsver32 "C:\program files(x86)\Saleslogix\slxmmengine.dll".  I have also put the dll in the windows system32 folder this has been of no help.

 

The company is not going to upgrade to 7.5.4 (We should be on 8.1 and I know it)  There are people here that are using the mail merge functionality.

 

Please let me know if I am missing something.

 

Thanks,

 

Mark

Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: 7.5.2 Mail Merge Crashing with IE 10

Make sure you are logged in as an admin and, also, make sure no users are logged in - this looks more like a permission issue.
Champion Listener
Posts: 78
Registered: ‎07-09-2008

Re: 7.5.2 Mail Merge Crashing with IE 10

Thanks Mike

 

I am logged in as local admin on the box, I would have been the only one on the box when I tried to register the .dll.  I will give it another shot.

 

Thanks and if there is anything else I can try let me know.

 

Thanks,

 

Mark

Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: 7.5.2 Mail Merge Crashing with IE 10

Logging in as admin doesn't matter. You need to run a cmd prompt (if Win2008R2/2012 etc) as elevated / run as Admin. Then do it from cmd line.
Champion Listener
Posts: 78
Registered: ‎07-09-2008

Re: 7.5.2 Mail Merge Crashing with IE 10

Thanks for the quick reply this is a windows 7 box
;o) still need the elevated?
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: 7.5.2 Mail Merge Crashing with IE 10

Yup, definitely !
Champion Listener
Posts: 78
Registered: ‎07-09-2008

Re: 7.5.2 Mail Merge Crashing with IE 10

Guess I'm stupid today what is command line command for registering the dll?

One of those days juggling a dozen things all at once
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: 7.5.2 Mail Merge Crashing with IE 10

[ Edited ]

Start | Run | cmd

cd\

cd program files (x*

cd salesl*

regsvr32 SLXMMEngine.dll

 

 

Champion Listener
Posts: 78
Registered: ‎07-09-2008

Re: 7.5.2 Mail Merge Crashing with IE 10

I keep bothering you sorry,

Start|run (run as administrator)cd cd\ Program Files(x86)
yeilds the following:
The system can not find the path specified

I know it is something stupid I am missing
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: 7.5.2 Mail Merge Crashing with IE 10

No, it was the damned formatting ! If you go back and check the original I modified it - those are all on separate lines.

Also, missed the most important part !

 

 

Start - in the search window type cmd. Right click run as Admistrator. Then type the following on separate lines with a return after:

 

cd\

cd program files (x86)

cd saleslogix

regsvr32 slxmmengine.dll