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Bronze Super Contributor
Posts: 153
Registered: ‎04-08-2009
Accepted Solution

7.5.1: Shift-Ins for New Opportunity

A customer recently upgraded from 6.2.6 to 7.5.1.  One user noticed that he could no longer create a new Opportunity by holding down Shift-Insert, and that this key shortcut did not appear in the menu.  I opened up Standard Menu in Architect and saw that the Shift+Ins did indeed appear in the Shortcut property in the Menu item.    Shortcuts for other items do appear in the menu and do function.

 

I checked this menu item in a couple of other 7.5.1 sustems I have access to and the Shift-Insert shortcut does appear and does function.   What might be going on here?   This customer runs SLX on a Citrix Presentation Server though I doubt this is related.

Bronze Super Contributor
Posts: 153
Registered: ‎04-08-2009

Re: 7.5.1: Shift-Ins for New Opportunity

I knew it - there was a custom menu containing Insert Opportunity with no shortcut that was set for "Replace."   When you have several people doing lots of customizations to a system over several years that sort of thing can happen.