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Bronze Super Contributor
Posts: 349
Registered: ‎03-24-2009
Accepted Solution

Search Ranking

How are search results ranked?
Timmus Agersea
Black Moth CRM
Administrator
Posts: 334
Registered: ‎11-05-2008

Re: Search Ranking

Hi Timmus,

 

I'm checking with our provider on the details of the search results ranking.  I'll let you know what I find out.

 

Thanks,

 

Tawny

Tawny Mergel

Community Manager

Administrator
Posts: 334
Registered: ‎11-05-2008

Re: Search Ranking

Hi Timmus,

 

I apologize, I thought I had replied to you a couple of days ago, but now I realize I hadn't!

 

Here's what I learned from our provider.  It's a complicated formula, but basically they take into account the following; frequency of terms, distance between terms, size of the text the terms are contained in, if the message is a solution and if the thread is solved.

 

I hope that helps.

 

Thanks,

Tawny Mergel

Community Manager

Bronze Super Contributor
Posts: 349
Registered: ‎03-24-2009

Re: Search Ranking

Thanks Tawny. An example illustrating a confusing result is to search for your name "Tawny". You will see that some have a 100% rank yet some messages in the same exact thread have a score of 85%.

This is really not a big deal. I was just curious as the ranking seems to add little value. The solved flag is the key in my opinion. Hopefully folks will use it diligently.
Timmus Agersea
Black Moth CRM