04-29-2009 12:28 PM
I apologize, I thought I had replied to you a couple of days ago, but now I realize I hadn't!
Here's what I learned from our provider. It's a complicated formula, but basically they take into account the following; frequency of terms, distance between terms, size of the text the terms are contained in, if the message is a solution and if the thread is solved.
I hope that helps.
04-29-2009 12:34 PM