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Nickel Super Contributor
Posts: 80
Registered: ‎07-11-2009
Accepted Solution

v8 Account Detail Tabs disappeared?

Running v8. Usng the SLXEval. In Account Detail, when logged in as lee I don't get tabs. Instead, the grid sections show consequtively under each other: below  Account Detail view is the Activities grid, and below  that is the Contacts grid, followed by Note-History and then Opportunities.  I can move the grids up and down in order, but I can't get it back to the normal 3-level view.

 

logged in as Lee, the Opportunities detail is normal:The tabs all behave as they should in just one section.

 

When I log in as Admin, the Accounts Detail section looks normal. 

 

I can't for the life of me find what I did to trigger this. Help!

Jerry Norman
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Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: v8 Account Detail Tabs disappeared?

Can you post an image? Did you perhaps switch on stacked tabs or similar? Try clearing the user registry for slxclient (which sets out the layout).
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Nickel Super Contributor
Posts: 80
Registered: ‎07-11-2009

Re: v8 Account Detail Tabs disappeared?

This is Web. I cleared the cache and nothing changed. 

 

here is a screenshot. Notice that the slider bar is up, and that it can go down quite a bit. That does expose more grids. It acts like there is a repeating set of middle views.

 

 

Jerry Norman
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Employee
Posts: 629
Registered: ‎04-24-2009

Re: v8 Account Detail Tabs disappeared?

The tab data is read from the Virtual File System stored in the database. Is it possible someone else was testing out dragging tabs around? Regardless, you can fix this (restore the original state of the Account view) as follows:

 

1. Stop the Web Server.

2. Open Application Architect.

3. Open the Virtual File System Explorer.

4. Locate VFS:\Configuration\Application_User\SlxClient\lee.

5. Delete the ASP.account_aspxDetail folder.

6. Start the Web Server.

 

Thanks

 

Mike

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Nickel Super Contributor
Posts: 80
Registered: ‎07-11-2009

Re: v8 Account Detail Tabs disappeared?

Thanks Mike. That worked.

This was the SLXEval in a demo images from Valeria.  We hadn't done much mucking around with tabs in it.  It might be how we found it when first up.

 

In case you're interested, here is the XML before I deleted the folder. Notice the items under Midle Tabs.

 

Jerry

 

<TabWorkspaceState xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<InHideMode>true</InHideMode>
<DisableDragAndDrop>false</DisableDragAndDrop>
<MiddleTabs>
<string>ActivityList</string>
<string>AccountContacts</string>
<string>NotesHistoryList</string>
<string>AccountOpportunities</string>
</MiddleTabs>
<MainTabs>
<string>AccountExtendedDetails</string>
<string>AttachmentList</string>
<string>AccountTickets</string>
<string>More</string>
</MainTabs>
<MoreTabs>
<string>AccountAddresses</string>
<string>AccountAssociations</string>
<string>AccountMarketing</string>
<string>AccountResponses</string>
<string>AccountReseller</string>
<string>AccountContracts</string>
<string>AccountAssets</string>
<string>AccountReturns</string>
<string>AccountTimeline</string>
<string>AccountSalesOrders</string>
<string>ICAccounting</string>
<string>ICAccountExtendedDetails</string>
<string>ICInvoices</string>
<string>ICCustomerPayments</string>
<string>ICSalesOrders</string>
<string>AccountView</string>
<string>AccountLiteratureRequests</string>
<string>AccountMisc</string>
</MoreTabs>
<ActiveMoreTab>AccountTimeline</ActiveMoreTab>
</TabWorkspaceStat

Jerry Norman
Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: v8 Account Detail Tabs disappeared?

Glad to help!

 

Thanks

 

Mike