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New Member
Posts: 8
Registered: ‎09-10-2013

login failed-catastrophic error

I downloaded the 7.5 version saleslogix (client version). all went well but at the end, i get ''login failed-catastrophic error''. I checked almost everything (including the SQL client) and it seems all works well except that i cant loggin. can you help?

 

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Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: login failed-catastrophic error

There are several possibilities for this error...

 

First - you say "7.5" - 7.5.what???  The latest 7.5 is on SP4 plus some updates.

 

Sounds like client system may not have "all" the SQL native client drivers in place...

 

If you are on SQL 2005 you need the right (32 or 64 bit depending on PC os) driver.. plus the "backward compatibility"

 

On SQL 2008?.. then you need the 2008 native client PLUS the 2005 - yep.. both.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
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New Member
Posts: 8
Registered: ‎09-10-2013

Re: login failed-catastrophic error

its version 7.5.4. I installed both of the 2005 and 08 clients installed. Still getting the same error...not sure why...

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Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: login failed-catastrophic error

What did you downgrade from and why. How did you downgrade ? You need to post more detail - rather than cryptic "I don't know why". That much is obvious otherwise you wouldn't be here!
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Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: login failed-catastrophic error

Can you login from a different client/pc or is this the only one you have setup?

 

Server side - did you use the user "sysdba" - you have to... and did you follow the proper procedure when SQL2008 is involved?

  

A - On the Connection Tab:
      Data Source: Name of the SQL Server
      Specific user:
           User name: sysdba
           Password: .......
      Check Allow Saving Password
      Select the actual SQL Database

 

B - On the All Tab:
      Double-Click Persist Security Info
      In the property Value drop-down list, select True
      Click OK
      Double-Click Integrated Security
      Click Reset Value
            data may exist that does not display in the Value field. This value must be reset to insure that all data is removed

 

C - Just "OK" everything out and NOT test again.. or it may fail.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Highlighted
New Member
Posts: 8
Registered: ‎09-10-2013

Re: login failed-catastrophic error

Thanks Ledger, your last comment was right, its working now !!

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Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: login failed-catastrophic error

You are welcome.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html