01-27-2011 12:04 PM
We are having problems installing Sales Logix on a Dell Lattitude E6410 laptop with Windows 7. Please see attachments for screen shots and info for error messages we have received. Has anyone else had an issue. This is with v22.214.171.12433
Here is part of one:
Problem Event Name: APPCRASH
Application Name: regsvr32.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca28
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: 0eedfade
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
01-28-2011 02:55 AM
Have you tried installing SalesLogix using the 'Run as administrator' functionality?
Also, is it just this user getting the Database login failed error?
01-28-2011 06:16 AM
Yes tried installing using the Run as Admin.
Just this one Windows 7 laptop.
Recently upgraded to current verion of SLX and this is first new Windows 7 laptop to get a fresh install of the client. I have a Windows 7 laptop but had previously installed the prior client but of course it would not run but after we upgraded I upgraded my client with no issues.
01-28-2011 06:46 AM - edited 01-28-2011 06:47 AM
Have you tried adding regsvr32.exe within the DEP configuration for that machine?
Control Panel > System > Advanced system settings > Advanced > Settings > Data Execution Prevention
Turn on DEP for all programs and services except for those I select: regsvr32.exe
Then, try re-installing SalesLogix to see if this reolves the install error..?
01-28-2011 06:50 AM
Yes, one of the first things we did. The Microsoft Registry Server still crashes about 70% of the way through and while the install finished when we attempt to log in it fails with unspecified error.
01-28-2011 07:06 AM
The unspecified error can occur on systems using SQL 2008 where the database connection wasn't created properly within the connection manager. However, this does not appear to be the case as other users are connecting fine. Until you get the install error resolved I would'nt even attempt to log in to SalesLogix. It appears to be more of a Windows issue than SalesLogix.
02-03-2011 01:22 PM
OK if I try to do a:
regsvr32 C:\program files\Saleslogix\slxab32.dll
regsvr32 C:\program files\SalesLogix\slmn.dll
Windows 7 throws an immedite:
Microsoft Register Server has stopped working with APPCRASH and Regsvr32.exe, Kernelbase.dll
02-03-2011 01:48 PM
You have to run it w/elevated privs.. just because the logged in (Windows) user is an "admin" does not make it (completely)so.