Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

[ben240374]

Hello,

I'm trying to install Saleslogix on a Windows 7 and I meet this error :

Error 2738. Could not access VBScript run time for custom action.

I have try to register the DLL with success :

Run Command Prompt as administrator
         1.1 Start Menu -> All Programs -> Accessories 
         1.2 Right click on Command Prompt and select Run as administrator

2. If you are using 32-bit version of Windows:
   Type cd %windir%\system32 into the Command Prompt and hit Enter

   If you are using 64-bit version of Windows:
   Type cd %windir%\syswow64 into the Command Prompt and hit Enter

3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

But the error is still there... 

How can help me ? 

Thanks, 

Ben

[AdamTravers]

Hi Ben,

Windows 7 is not supported until 7.5.2 - Weve had a customer trying to install it on v7.2.2 with errors too.

[ben240374]

If you want to install the service pack 2 version 7.5, although you should first install version 7.5.0 isn't it!

Bet regards,

Ben

[RJLedger]

As adam posted.. forget even trying to run SalesLogix on Windows 7 until SP2 for 7.5 is released. 7.5.2 is (at this moment in time) teh only version that will support installation/running SalesLogix Windows/LAN (remotes of course as well).

FYI - .. 7.5.2 does install and run VERY well on Windows 7. NO UAC disablement required/needed. It also fixes things so that you should be able to install/run w.UAC on for Vista (business) as well. 

[RJLedger]

Yep.. you HAVE to upgrade to 7.5(.2) to get Windows 7 capability.

[ben240374]

Yes I know...

But how to install SP2 without SalesLogix installed on Windows 7 ?

First you need to install SLX 7.5.0 and after install the SP 2. Isn't it ?

But I have problem when I install the SLX 7.5.0...

[AdamTravers]

Im sure Sage will supply v7.5.2 disks? If not, just create a custom build install.

[AdamTravers]

Take that back, point taken Ben!

Over to you RJ

[HAL9001]

Hi Ben,

I'm not sure about the error you are receiving.  Can you tell me exactly what SalesLogix Components you are installing on Windows7.  I will replicate your efforts and see what I can come up with. Is the WIndows7 machine 32 bit or 64 bit?

Thanks.

[RJLedger]

I had NO problems installing the 7.5.0 then SP2 on Windows 7. Just make sure:

   A - As teh user you have admin rights on the Windows 7 system

   B - Use the right mouse click run as administrator when you click in setup(.exe) in the dvd image

   C - After 7.5.0 is installed, repeat B for running the SP2 update.

   D - reboot