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Copper Super Contributor
Posts: 104
Registered: ‎06-29-2009

Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Hello,

 

I'm trying to install Saleslogix on a Windows 7 and I meet this error :

Error 2738. Could not access VBScript run time for custom action.

 

I have try to register the DLL with success :

Run Command Prompt as administrator
         1.1 Start Menu -> All Programs -> Accessories 
         1.2 Right click on Command Prompt and select Run as administrator

2. If you are using 32-bit version of Windows:
   Type cd %windir%\system32 into the Command Prompt and hit Enter

   If you are using 64-bit version of Windows:
   Type cd %windir%\syswow64 into the Command Prompt and hit Enter

3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

 

But the error is still there... 

 

How can help me ? 

 

Thanks, 

Ben

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Hi Ben,

 

Windows 7 is not supported until 7.5.2 - Weve had a customer trying to install it on v7.2.2 with errors too.

Regards, Adam Travers
empath-e Services Limited
Copper Super Contributor
Posts: 104
Registered: ‎06-29-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

If you want to install the service pack 2 version 7.5, although you should first install version 7.5.0 isn't it!

 

Bet regards,

 

Ben

Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

As adam posted.. forget even trying to run SalesLogix on Windows 7 until SP2 for 7.5 is released. 7.5.2 is (at this moment in time) teh only version that will support installation/running SalesLogix Windows/LAN (remotes of course as well).

 

FYI - .. 7.5.2 does install and run VERY well on Windows 7. NO UAC disablement required/needed. It also fixes things so that you should be able to install/run w.UAC on for Vista (business) as well. 

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Yep.. you HAVE to upgrade to 7.5(.2) to get Windows 7 capability.
--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Copper Super Contributor
Posts: 104
Registered: ‎06-29-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Yes I know...

But how to install SP2 without SalesLogix installed on Windows 7 ?

 

First you need to install SLX 7.5.0 and after install the SP 2. Isn't it ?

 

But I have problem when I install the SLX 7.5.0...

 

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Im sure Sage will supply v7.5.2 disks? If not, just create a custom build install.

Regards, Adam Travers
empath-e Services Limited
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Take that back, point taken Ben!

 

Over to you RJ Smiley Happy

Regards, Adam Travers
empath-e Services Limited
Copper Contributor
Posts: 11
Registered: ‎04-02-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

Hi Ben,

I'm not sure about the error you are receiving.  Can you tell me exactly what SalesLogix Components you are installing on Windows7.  I will replicate your efforts and see what I can come up with. Is the WIndows7 machine 32 bit or 64 bit?

 

Thanks.

Larry Lee
Sr. Quality Engineer
Sage CRM Solutions
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Windows 7 : Install SalesLogix - Error 2738. Could not access VBScript run time for custom action.

I had NO problems installing the 7.5.0 then SP2 on Windows 7. Just make sure:

   A - As teh user you have admin rights on the Windows 7 system

   B - Use the right mouse click run as administrator when you click in setup(.exe) in the dvd image

   C - After 7.5.0 is installed, repeat B for running the SP2 update.

   D - reboot 

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html