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New Member
Posts: 2
Registered: ‎02-24-2010

Web Client Report Service

Since upgrading to 7.5.2 4 weeks ago, the Report Service has stopped responding  periodically -- and when running a report the user gets a HTTP 500 message.  This is prior to any parameter prompts.  No issues with reporting via LAN or against Crystal in Development mode.  After an IIS reset, the service works just fine until... well it doesn't and the HTTP 500 comes up.

 

Nothing of substance in the event viewer logs.

 

Thanks for any an experience on this that you might have!

 

 

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Nickel Super Contributor
Posts: 105
Registered: ‎11-11-2009

Re: Web Client Report Service

I've had this problem in 7.5.1 and my BP found an error in the coding.  I do not have any specifics for you as they were not provided to me but I am sure it can be found in the Knowledgebase by either yourself or your BP to resolve the issue.

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New Member
Posts: 2
Registered: ‎02-24-2010

Re: Web Client Report Service

Client was also having unwanted authenication prompts on customized reports.   I am hopeful that Resetting the Database Location within Crystal Reports for each affected report, will scare away the HTTP 500 error.