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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009
Accepted Solution

Ticket Date Anomalies

Hi All,

 

I have a customer who is running v7.5.2 and we have just noticed that some of the dates within the Ticket Detail view appear in US format yet the machine is configured for UK

 

For example, today a ticket shows the following dates:

 

Assgined date shows 08/09/2010

Recieved date shows 09/08/2010

Complete date shows 09/08/2010

 

It appears to be machine specific, but we are still not 100% sure. The user in question is running Windows 7 64bit

 

Has anyone else seen this before?

Regards, Adam Travers
empath-e Services Limited
Highlighted
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Ticket Date Anomalies

Hi All,

 

Just to prove I was not going mad.. Sage have verified that this is a known issue with Windows 7 OEM Installs.

 

Resolution:

 

1.       Open Control Panel and launch the “Change keyboard or other input methods”.
 
2.       Click on the “Administrative” tab.
 
3.       Click on “Change system locale…” and change it to French (France).
 
4.       On the “Formats” tab, set to French (France).  Click “OK” to save.
 
5.       Launch SLX and see how the Opp tabs look.
 
6.       Repeat 1,2,3,4 to set Locale to “English (United Kingdom)” and set Format to “English (UnitedKingdom)”.
 
7.       Launch SLX.

 

 

Regards, Adam Travers
empath-e Services Limited