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jgerni
Posts: 9
Registered: ‎01-26-2011

Saleslogix SData Sync Service not starting

‎05-02-2014 05:43 AM

I have the SLX WEB version 8.1 installed and stable.  I am having an issue getting the "Saleslogix SData Sync Service" started.　 Trying to test the new sync features in v8.1 between Saleslogix and Outlook.  I have the service using the WEBDLL domain account.

 

I have it installed and trying to run on the same server the SLX server is installed on.  When I try to run I get the following error...

 

Windows could not start the Saleslogix SData Synchronization Server service on the Local Computer.

Error 1053:  The service did not respond to the start or control request in a timely fashion.

 

Any ideas on why this service won't start or has anyone experienced this?

 

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mcrampsey
Posts: 40
Registered: ‎04-02-2009

Re: Saleslogix SData Sync Service not starting

‎06-06-2014 05:07 AM

Hi Josh

 

Not sure if this is still outstanding for you - I had this same problem and tried all sorts of variations on the settings in the config file.

 

The event viewer told us that the service didn't like the database connectionstring  - but the data source and catalog were definitely correct.

 

In the end, we checked in the Saleslogix Administrator and Windows Authentication was not enabled for my Admin user - ie: it was not mapped to my webdll user.

 

We corrected this and the service starts fine now.

 

Hope this helps

 

Michael

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