05-02-2014 05:43 AM
I have the SLX WEB version 8.1 installed and stable. I am having an issue getting the "Saleslogix SData Sync Service" started. Trying to test the new sync features in v8.1 between Saleslogix and Outlook. I have the service using the WEBDLL domain account.
I have it installed and trying to run on the same server the SLX server is installed on. When I try to run I get the following error...
Windows could not start the Saleslogix SData Synchronization Server service on the Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.
Any ideas on why this service won't start or has anyone experienced this?
06-06-2014 05:07 AM
Not sure if this is still outstanding for you - I had this same problem and tried all sorts of variations on the settings in the config file.
The event viewer told us that the service didn't like the database connectionstring - but the data source and catalog were definitely correct.
In the end, we checked in the Saleslogix Administrator and Windows Authentication was not enabled for my Admin user - ie: it was not mapped to my webdll user.
We corrected this and the service starts fine now.
Hope this helps