Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Reply
Oscar
Nickel Contributor
Oscar
Posts: 58
Registered: ‎05-05-2009
Accepted Solution

SalesLogix v7.2 - Urgency Manager

‎06-18-2010 08:30 AM

Hi.

 

Someone know which is the use of Urgency Manager. I know from the SLX 7.0 and later, the KnowledgeSync is used as Notification and Alerts Manager.

 

Urgency Manager is accessed from SalesLogix Administrator --> Systems --> Offices tab. Then, double click over Office details, it open the Edit Office Information window, go to Service / Support tab and finally press 'Urgency' button.

 

Report Inappropriate Content
Message 1 of 2 (3,558 Views)
0 Kudos
Highlighted
Bronze Elite Contributor
Bronze Elite Contributor
AdamTravers
Posts: 514
Registered: ‎03-24-2009

Re: SalesLogix v7.2 - Urgency Manager

‎06-18-2010 08:47 AM

Its not used as a notification tool (like early versions of SLX or KS) The Urgency Manager is mainly used to prioritise tickets (Ticket Urgency)

Regards, Adam Travers
empath-e Services Limited
Report Inappropriate Content
Message 2 of 2 (3,537 Views)
0 Kudos