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Nickel Contributor
Posts: 58
Registered: ‎05-05-2009
Accepted Solution

SalesLogix v7.2 - Urgency Manager

Hi.

 

Someone know which is the use of Urgency Manager. I know from the SLX 7.0 and later, the KnowledgeSync is used as Notification and Alerts Manager.

 

Urgency Manager is accessed from SalesLogix Administrator --> Systems --> Offices tab. Then, double click over Office details, it open the Edit Office Information window, go to Service / Support tab and finally press 'Urgency' button.

 

Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SalesLogix v7.2 - Urgency Manager

Its not used as a notification tool (like early versions of SLX or KS) The Urgency Manager is mainly used to prioritise tickets (Ticket Urgency)

Regards, Adam Travers
empath-e Services Limited