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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009
Accepted Solution

SLXProfiler issue

Hi All,

 

Is anyone else experiencing an issue with the SLXProfiler where none of the Saleslogix applications appear within the available applications window? I have several test and live servers running the exact same version of Windows and Saleslogix. However, out of 4 servers the SLXProfiler only works on 1. I login as the same user on all servers (The Domain Administrator)

 

Does anyone have the resolution for this?

Regards, Adam Travers
empath-e Services Limited
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Bronze Super Contributor
Posts: 265
Registered: ‎04-14-2009

Re: SLXProfiler issue

Hey Adam,

 

I don't have an answer I am afraid but wanted to jump on the bandwagon, see this issue quite often and have never really got a satisfactory answer as to why it sometimes works and sometimes not, likewise I login to numerous machines, as the same user, full admin rights and it is hit and miss.

 

Would be great to get this working consistently as it is always when you really need it, it picks up nothing.

 

Siwfties any thoughts on this, you must have all seen it at one time or another?

 

Regards

Craig

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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLXProfiler issue

Thanks Craig! I still have not had a resolution to this issue. Very frustrating when trying to support our customers.

Regards, Adam Travers
empath-e Services Limited
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Employee
Posts: 320
Registered: ‎03-30-2009

Re: SLXProfiler issue

Might want to try this:

 

1.     Stop IIS.  In a DOS prompt, type iisreset /stop.
2.     Stop the SalesLogix services through Services.
3.     Go to C:\ProgramData\SalesLogix\Profiler (this will likely be a hidden folder)
4.     Delete the TMP file.
5.     Start the SalesLogix services
6.     Start IIS. (iisreset /start)

Highlighted
Bronze Super Contributor
Posts: 265
Registered: ‎04-14-2009

Re: SLXProfiler issue

Hi,

 

Thanks for the info I will give this a try.

 

Regards

 

Craig

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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLXProfiler issue

Thank you so much Phil. That has worked a treat!

Regards, Adam Travers
empath-e Services Limited