01-14-2012 02:34 AM
01-14-2012 07:11 AM - edited 01-14-2012 07:19 AM
It Is possible there is something "bad" in the data in your ACI table that is causing the issue (some characters that SData does not like).
I just tested the latest release (v1.2 of the Mobile Web App) running in our production system and it does not have the issue you describe.
Suggest you upgrade to it... However, you WILL have to upgrade to SalesLogix SP4 as well since neither v1.1 or v1.2 of the Mobile Web is compatible w/SalesLogix v7.5.3.xxxx.
Also, you will pick up a day/week/month calendar that the v1.0 does not have ;-)
01-14-2012 10:31 AM
When I look at the "area" column against the 8 showing I have products with the following in the list of 8 .. & / then next grouping has - for example CI-AUL do you know if - is unfavorable?
01-15-2012 06:05 AM
SP4 is a "unique" update since it can be used as an initial full install as well as an update (to 7.5.x). It is 3gb+ in size.
There are a couple of ways you can get it:
A - Ask your SalesLogix BP to get you a copy - they should do this for FREE.
B - Order the SP4 DVD from Sage SalesLogix - Contact Customer Service and they will take care of you.
01-15-2012 10:34 AM
I have 3 environments..test, training, and production. All 3 have this issue. So I decided to play in the test database and comparing it to the evaluation database and Im wonder.. is there a limitation on the area list.
The eval database has the area column as hardware/software/ plus a few misc requests. Then category branches of those, then issue states..well the issue
How we have ours set up.. we have every product listed in area (59 to be exact) then category branches off those..then issues drill down from that.
So in fact we might not have an issue we just have it set up wrong?
01-15-2012 12:45 PM
I just ran a simple test using the SalesLogix eval db w/version 1.2 Mobile Web:
A - Added a new ACI record where Area = "Z-test"
B - Opened the MWA and added a ticket
C - Went to "Area" and all did show up (including "Z-Test"
If you would like me to take a quick look at your "ACI list", please do the following:
A - Log into the SalesLogix client app as admin
B - Go To Tools-Manage->Customer Service Options...
C - Select the Area/Category/Issue tab
D - Click on the "Export" (to Excel) button..
E - Email me the spreadsheet (email@example.com)
I'll take a quick look at it to see if there is a data problem and email the answer(s) directly back to you..