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Avid Listener
Posts: 13
Registered: ‎09-22-2009

SLXMobile does not display tickets

Hi,

 

The SLXMobile client was set up and works in all areas except Tickets.  Tickets do not show up under the ticket icon or in the Account Ticket tab.  We ran the sdata feed for tickets on the web host and it returned data.  Is there any check in the SLXMobile client for blanks or nulls that needs to have data?  Could a blank id field in the ticket table cause this issue?

Any and all replies are appreciated,

 

Mark

 

 

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Bronze Contributor
Posts: 95
Registered: ‎07-11-2011

Re: SLXMobile does not display tickets

What version of SLXMobile? In v1.2 there was a fix for null checking 'AssignedTo'.
Avid Listener
Posts: 13
Registered: ‎09-22-2009

Re: SLXMobile does not display tickets

Hi,

 

I am installing SLX_Mobile 2011_R1.zip.  Is there something newer?

 

Mark

Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SLXMobile does not display tickets

1.2 is close but not officially released/announced.

 

2011_R1 sounds like the 1.0 release... 

 

1.0 runs ONLY w/Saleslogix 7.5.3

1.1 (and when 1.2 is announced) only runs on 7.5.4

 

.. and there was a bug w/missing AssignedTo on tickets..  If a singel ticket is not assigned - NO tickets appear.

Just make sure all are assigned (it's a SECCODEID value)

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SLXMobile does not display tickets

.. also need to make sure the Account AND the (Account.)Contact exists. 

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Silver Contributor
Posts: 835
Registered: ‎03-24-2009

Re: SLXMobile does not display tickets

We also had issues where the AssignedTo, ReceivedBy, CompletedBy's weren't pointing at valid\existing! SLX Team's (or Self Team's). They show the 'user's name' but are NOT UserID's, they are SECCODEID's\Teams link values.

RJ Samp
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SLXMobile does not display tickets

The issue/problem s not confined to Tickets. There are issues with (almost) all of the entities where there is bad or missing data.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
Silver Contributor
Posts: 835
Registered: ‎03-24-2009

Re: SLXMobile does not display tickets

Correct, and the data issues causing entities\forms to not display properly isn't confined to SLXMobile.... SLXWeb is much less forgiving if an (for example) Account.AccountManagerId is blank, null, wrong....than the LAN.

RJ Samp