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Nickel Contributor
Posts: 62
Registered: ‎05-06-2010
Accepted Solution

SLX8 cloud - Teams not working right

Hi

 

We're on the cloud, version 8.  I'm testing out using Teams and seem to either be doing something wrong, or SLX isn't working correctly.  I've created a Team, made myself the owner (as a user, not the admin) and have added some departments to the Team.  I then assigned a few accounts to this new Team.  I created a group to easily see all the accounts assigned to this time. 

 

Here's what looks funny:  when I view the accounts in detail view, although I can see all the Notes/history and tabs info, the top section with the Account name, address, web, etc. is completely blank.  (The same thing occurs for a colleague who is in a department that is a member of the team.)  It's bizarre since I can see the company name, etc. from the list view, but when I click on an account from that view to the detail, it comes up blank for the top section.  So it seems like a glitch, but since I'm not a real admin I thought I'd ask here first to see if it's something I've just set up wrong.

 

Kim

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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX8 cloud - Teams not working right

Hi,

 

I have just tested this in the standard Saleslogix v8.1 evaluation system and see the same results. It appears to be a defect so I would raise it with Swiftpage.

Regards, Adam Travers
empath-e Services Limited
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Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: SLX8 cloud - Teams not working right

Update:

 

An iisreset resolved this for me. I can now see all data for the Accounts.

Regards, Adam Travers
empath-e Services Limited
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Moderator
Posts: 234
Registered: ‎07-07-2008

Re: SLX8 cloud - Teams not working right

Thanks all. Defect 14095058 was logged for the issue. Adam is correct that an IIS Reset resolves the issue.

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Nickel Contributor
Posts: 62
Registered: ‎05-06-2010

Re: SLX8 cloud - Teams not working right

Thanks, that did work.

 

Kim