SLX8 cloud - Teams not working right

[KimGardner]

Hi

We're on the cloud, version 8.  I'm testing out using Teams and seem to either be doing something wrong, or SLX isn't working correctly.  I've created a Team, made myself the owner (as a user, not the admin) and have added some departments to the Team.  I then assigned a few accounts to this new Team.  I created a group to easily see all the accounts assigned to this time. 

Here's what looks funny:  when I view the accounts in detail view, although I can see all the Notes/history and tabs info, the top section with the Account name, address, web, etc. is completely blank.  (The same thing occurs for a colleague who is in a department that is a member of the team.)  It's bizarre since I can see the company name, etc. from the list view, but when I click on an account from that view to the detail, it comes up blank for the top section.  So it seems like a glitch, but since I'm not a real admin I thought I'd ask here first to see if it's something I've just set up wrong.

Kim

[AdamTravers]

Hi,

I have just tested this in the standard Saleslogix v8.1 evaluation system and see the same results. It appears to be a defect so I would raise it with Swiftpage.

[AdamTravers · Accepted solution]

Update:

An iisreset resolved this for me. I can now see all data for the Accounts.

[tmontgomery]

Thanks all. Defect 14095058 was logged for the issue. Adam is correct that an IIS Reset resolves the issue.

[KimGardner]

Thanks, that did work.

Kim