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Bronze Super Contributor
Posts: 113
Registered: ‎07-27-2009

SLX8 LAN - MailMerge with Send as Public Folder

Hi,

 

we are on SLX8 LAN German, Office 2010 SP1.

 

Situation is:

 

* User has right to Send as Public Folder (e. g. Marketing with Mailaddress marketing@domain.demo)

Sending a mail directly out of Outlook, the mail will have in the From field marketing@domain.demo

Sending a mail with MM, the mail will have in the From field user@domain.demo

 

Any suggestions? Is this a known issue?

 

Regards
Rainer Raebiger
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

In the template, there is an option for From: - choose the GAL entry for your public folder (or any email address in fact).
Bronze Super Contributor
Posts: 113
Registered: ‎07-27-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

Hi Mike,

 

i tried that but with the same result. Mail is sent with the Mailaddress of the user.

 

In my Testsystem i have the combination SLX8 with Office 2007. Here it's the same result.

 

Any other idea?

Regards
Rainer Raebiger
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

Can you list out the versions of slx, office etc. For each site? Its picking up the x500 address rather than the SMTP address. Could be site/version specific.
Bronze Super Contributor
Posts: 113
Registered: ‎07-27-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

Hi Mike,

 

Versions are:

Windows 7 (64 Bit)

SLX8 LAN German, Updates 00 to 10, Version Network Client 8.0.0.8689

Microsoft Office 2010 SP1, Version Outlook 14.0.7106.5003 (32 Bit)

Exchange 2010 - no change here, worked with SLX 7.5.4

 

I listed the fileversions of the main folder of SLX and Office in the attached XLS.

 

Are this the informations you asked for?

 

Thanks for your help!

Regards
Rainer Raebiger
Silver Super Contributor
Posts: 801
Registered: ‎03-24-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

Hi I tested this and, yes, it does appear to be an issue. The Sender is picked up from the logged in user. You can set the From: to be from the email enabled public folder (see image) but this is ignored. The original sender is used. However, the Reply-To is set correctly (Reply-To and Sender are not the same thing, albeit they are considered one and the same). So, if the user receives the email and hits reply - it will come back to the PF. Interesting, but, yes a defect. Mike
Bronze Super Contributor
Posts: 113
Registered: ‎07-27-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

Hi Mike,

 

thanks for checking this.

 

@Swiftpage: Can this be checked please?

Regards
Rainer Raebiger
Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

Re: SLX8 LAN - MailMerge with Send as Public Folder

Today a customer reported the same issue. I forwared this to swiftpage support and update you, if we get any news!

 

Alexander