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Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

SLX 8 Web urgent help needed with desktop integration

Environement:

SLX 8 IE 10 All LAN and Web Updates installed.

Office 2013 32 Bit all updates installed

Desktop Integration installed

When opening the web client in IE, I get this error:

Protokollname: Application
Quelle:        SalesLogix Web Client
Datum:         14.05.2013 14:39:47
Ereignis-ID:   5002
Aufgabenkategorie:Keine
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      sawgrassdemo
Beschreibung:
2013-05-14 14:39:47,381 [19] ERROR Global - Sage Integration Messaging MessagingService unhandled exception [SalesLogix Error Id=SLX8335261C8D677CDB]
{
  "slxErrorId": "SLX8335261C8D677CDB",
  "mitigation": "AjaxMessagingServiceError (500)",
  "date": "2013-05-14T14:39:47",
  "utc": "2013-05-14T12:39:47",
  "message": "Unexpected initial token 'None' when populating object. Expected JSON object or array. Path '', line 0, position 0.",
  "source": "Sage.Common.Syndication.Json.Serialization.JsonSerializerInternalReader, Sage.Common.Syndication, Version=1.0.0.0, Culture=neutral, PublicKeyToken=c59b718b5ca510a8",
  "type": "Sage.Common.Syndication.Json.JsonSerializationException",
  "stackTrace": "   bei Sage.Common.Syndication.Json.Serialization.JsonSerializerInternalReader.Populate(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.Json.JsonSerializer.PopulateInternal(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream(Object obj, Stream stream, TextEncoding encoding, ObjectType type, InclusionNode inclusionTree)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream[T](T feedEntry, Stream stream)\r\n   bei Sage.Integration.Messaging.RequestTargetRuntimeInvoker.GetRequestFeedEntry[T](IRequest request)\r\n   bei Invoke3527ffa63bf84be38a865f1562203d52.Invoke(Object , IRequest )\r\n   bei Sage.Integration.Messaging.RequestTargetRegistration.RequestTargetInvoker.Invoke(IRequest request)\r\n   bei Sage.Integration.Messaging.Request.Process(RequestTargetInvoker invoker)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.Process(IRequest request)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.ProcessWorker(IProtocolRequest protocolRequest)\r\n   bei Sage.Integration.Adapter.AdapterController.Process(IProtocolRequest request)\r\n   bei Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)",
  "targetSite": "Void Populate(Sage.Common.Syndication.Json.JsonReader, System.Object)",
  "fullException": "Sage.Common.Syndication.DiagnosesException: Unexpected initial token 'None' when populating object. Expected JSON object or array. Path '', line 0, position 0. ---> Sage.Common.Syndication.Json.JsonSerializationException: Unexpected initial token 'None' when populating object. Expected JSON object or array. Path '', line 0, position 0.\r\n   bei Sage.Common.Syndication.Json.Serialization.JsonSerializerInternalReader.Populate(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.Json.JsonSerializer.PopulateInternal(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream(Object obj, Stream stream, TextEncoding encoding, ObjectType type, InclusionNode inclusionTree)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream[T](T feedEntry, Stream stream)\r\n   bei Sage.Integration.Messaging.RequestTargetRuntimeInvoker.GetRequestFeedEntry[T](IRequest request)\r\n   bei Invoke3527ffa63bf84be38a865f1562203d52.Invoke(Object , IRequest )\r\n   bei Sage.Integration.Messaging.RequestTargetRegistration.RequestTargetInvoker.Invoke(IRequest request)\r\n   bei Sage.Integration.Messaging.Request.Process(RequestTargetInvoker invoker)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.Process(IRequest request)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.ProcessWorker(IProtocolRequest protocolRequest)\r\n   bei Sage.Integration.Adapter.AdapterController.Process(IProtocolRequest request)\r\n   bei Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)\r\n   --- Ende der internen Ausnahmestapelüberwachung ---",
  "hashCode": "FA95BF4E-DB96149A-19C266F6",
  "pid": 2308,
  "identity": {
    "name": "admin",
    "isAuthenticated": true,
    "authenticationType": "Forms"
  },
  "version": "8.0.0.8494",
  "logger": {
    "level": "ERROR",
    "location": "Sage.Platform.Diagnostics.ErrorHelper.LogException(:0)",
    "name": "Global",
    "message": "Sage Integration Messaging MessagingService unhandled exception [SalesLogix Error Id=SLX8335261C8D677CDB]"
  },
  "request": {
    "looksLikeAjax": true,
    "isLocal": true,
    "method": "POST",
    "url": "http://localhost/slxclient/slxdata.ashx/slx/system/-/$service/getPickListsChangeState?_includeContent=false&format=json&_t=1368535186346",
    "referrer": "http://localhost/slxclient/account.aspx",
    "ipAddress": "::1",
    "userAgent": "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)",
    "userLanguages": "de-DE"
  },
  "browser": {
    "type": "IE7",
    "name": "IE",
    "version": "7.0",
    "majorVersion": 7,
    "minorVersion": 0.0,
    "platform": "WinNT"
  },
  "server": {
    "machineName": "SAWGRASSDEMO",
    "timeZone": "W. Europe Standard Time",
    "commandLine": "C:\\Windows\\SysWOW64\\inetsrv\\w3wp.exe -ap \"SalesLogix\" -v \"v4.0\" -l \"webengine4.dll\" -a \\\\.\\pipe\\iisipmac00e168-4655-491d-b4aa-77722322379b -h \"C:\\inetpub\\temp\\apppools\\SalesLogix\\SalesLogix.config\" -w \"\" -m 0",
    "versionString": "Microsoft Windows NT 6.1.7601 Service Pack 1",
    "is64BitOperatingSystem": true,
    "host": {
      "siteName": "SalesLogix",
      "applicationId": "/LM/W3SVC/2/ROOT/SlxClient",
      "applicationPhysicalPath": "c:\\inetpub\\slx\\SlxClient\\",
      "applicationVirtualPath": "/SlxClient",
      "isDebuggingEnabled": false,
      "isHosted": true,
      "maxConcurrentRequestsPerCPU": 5000,
      "maxConcurrentThreadsPerCPU": 0
    },
    "logonUser": {
      "name": "SAWGRASSDEMO\\Administrator",
      "authenticationType": "Forms",
      "impersonationLevel": "Impersonation",
      "isAnonymous": false,
      "isGuest": false,
      "isSystem": false
    }
  }
}
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SalesLogix Web Client" />
    <EventID Qualifiers="0">5002</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-14T12:39:47.000000000Z" />
    <EventRecordID>9160</EventRecordID>
    <Channel>Application</Channel>
    <Computer>sawgrassdemo</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2013-05-14 14:39:47,381 [19] ERROR Global - Sage Integration Messaging MessagingService unhandled exception [SalesLogix Error Id=SLX8335261C8D677CDB]
{
  "slxErrorId": "SLX8335261C8D677CDB",
  "mitigation": "AjaxMessagingServiceError (500)",
  "date": "2013-05-14T14:39:47",
  "utc": "2013-05-14T12:39:47",
  "message": "Unexpected initial token 'None' when populating object. Expected JSON object or array. Path '', line 0, position 0.",
  "source": "Sage.Common.Syndication.Json.Serialization.JsonSerializerInternalReader, Sage.Common.Syndication, Version=1.0.0.0, Culture=neutral, PublicKeyToken=c59b718b5ca510a8",
  "type": "Sage.Common.Syndication.Json.JsonSerializationException",
  "stackTrace": "   bei Sage.Common.Syndication.Json.Serialization.JsonSerializerInternalReader.Populate(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.Json.JsonSerializer.PopulateInternal(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream(Object obj, Stream stream, TextEncoding encoding, ObjectType type, InclusionNode inclusionTree)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream[T](T feedEntry, Stream stream)\r\n   bei Sage.Integration.Messaging.RequestTargetRuntimeInvoker.GetRequestFeedEntry[T](IRequest request)\r\n   bei Invoke3527ffa63bf84be38a865f1562203d52.Invoke(Object , IRequest )\r\n   bei Sage.Integration.Messaging.RequestTargetRegistration.RequestTargetInvoker.Invoke(IRequest request)\r\n   bei Sage.Integration.Messaging.Request.Process(RequestTargetInvoker invoker)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.Process(IRequest request)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.ProcessWorker(IProtocolRequest protocolRequest)\r\n   bei Sage.Integration.Adapter.AdapterController.Process(IProtocolRequest request)\r\n   bei Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)",
  "targetSite": "Void Populate(Sage.Common.Syndication.Json.JsonReader, System.Object)",
  "fullException": "Sage.Common.Syndication.DiagnosesException: Unexpected initial token 'None' when populating object. Expected JSON object or array. Path '', line 0, position 0. ---&gt; Sage.Common.Syndication.Json.JsonSerializationException: Unexpected initial token 'None' when populating object. Expected JSON object or array. Path '', line 0, position 0.\r\n   bei Sage.Common.Syndication.Json.Serialization.JsonSerializerInternalReader.Populate(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.Json.JsonSerializer.PopulateInternal(JsonReader reader, Object target)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream(Object obj, Stream stream, TextEncoding encoding, ObjectType type, InclusionNode inclusionTree)\r\n   bei Sage.Common.Syndication.JsonSerializer.LoadFromStream[T](T feedEntry, Stream stream)\r\n   bei Sage.Integration.Messaging.RequestTargetRuntimeInvoker.GetRequestFeedEntry[T](IRequest request)\r\n   bei Invoke3527ffa63bf84be38a865f1562203d52.Invoke(Object , IRequest )\r\n   bei Sage.Integration.Messaging.RequestTargetRegistration.RequestTargetInvoker.Invoke(IRequest request)\r\n   bei Sage.Integration.Messaging.Request.Process(RequestTargetInvoker invoker)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.Process(IRequest request)\r\n   bei Sage.Integration.Adapter.AdapterController.RealAdapterController.ProcessWorker(IProtocolRequest protocolRequest)\r\n   bei Sage.Integration.Adapter.AdapterController.Process(IProtocolRequest request)\r\n   bei Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)\r\n   --- Ende der internen Ausnahmestapelüberwachung ---",
  "hashCode": "FA95BF4E-DB96149A-19C266F6",
  "pid": 2308,
  "identity": {
    "name": "admin",
    "isAuthenticated": true,
    "authenticationType": "Forms"
  },
  "version": "8.0.0.8494",
  "logger": {
    "level": "ERROR",
    "location": "Sage.Platform.Diagnostics.ErrorHelper.LogException(:0)",
    "name": "Global",
    "message": "Sage Integration Messaging MessagingService unhandled exception [SalesLogix Error Id=SLX8335261C8D677CDB]"
  },
  "request": {
    "looksLikeAjax": true,
    "isLocal": true,
    "method": "POST",
    "url": "http://localhost/slxclient/slxdata.ashx/slx/system/-/$service/getPickListsChangeState?_includeContent=false&amp;format=json&amp;_t=1368535186346",
    "referrer": "http://localhost/slxclient/account.aspx",
    "ipAddress": "::1",
    "userAgent": "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)",
    "userLanguages": "de-DE"
  },
  "browser": {
    "type": "IE7",
    "name": "IE",
    "version": "7.0",
    "majorVersion": 7,
    "minorVersion": 0.0,
    "platform": "WinNT"
  },
  "server": {
    "machineName": "SAWGRASSDEMO",
    "timeZone": "W. Europe Standard Time",
    "commandLine": "C:\\Windows\\SysWOW64\\inetsrv\\w3wp.exe -ap \"SalesLogix\" -v \"v4.0\" -l \"webengine4.dll\" -a \\\\.\\pipe\\iisipmac00e168-4655-491d-b4aa-77722322379b -h \"C:\\inetpub\\temp\\apppools\\SalesLogix\\SalesLogix.config\" -w \"\" -m 0",
    "versionString": "Microsoft Windows NT 6.1.7601 Service Pack 1",
    "is64BitOperatingSystem": true,
    "host": {
      "siteName": "SalesLogix",
      "applicationId": "/LM/W3SVC/2/ROOT/SlxClient",
      "applicationPhysicalPath": "c:\\inetpub\\slx\\SlxClient\\",
      "applicationVirtualPath": "/SlxClient",
      "isDebuggingEnabled": false,
      "isHosted": true,
      "maxConcurrentRequestsPerCPU": 5000,
      "maxConcurrentThreadsPerCPU": 0
    },
    "logonUser": {
      "name": "SAWGRASSDEMO\\Administrator",
      "authenticationType": "Forms",
      "impersonationLevel": "Impersonation",
      "isAnonymous": false,
      "isGuest": false,
      "isSystem": false
    }
  }
}</Data>
  </EventData>
</Event>

 

In Firefox I do not have the error but I do not have the slx integration there.

I have installed latest ESR version on my computer.

 

Can someone please hlep me with this?

 

When I uninstall desktop integration the error is gone.

 

Thanks! Alexander

Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: SLX 8 Web urgent help needed with desktop integration

Alexander,

 

Can you please capture the failed request in Fiddler and e-mail the Fiddler log (*.saz)?

 

Thanks

 

Mike

Highlighted
Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

Re: SLX 8 Web urgent help needed with desktop integration

Hi,

 

Will do that tomorrow. Guess you have not seen it yet haven't you?

Any idea why the desktop integration has not installed into firefox, no add-on displayed there.

 

Alexander

Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: SLX 8 Web urgent help needed with desktop integration

Regarding the error, I have not seen it, but it has been reported but could not be reproduced inhouse.

 

With regard to Firefox, the installer currently only supports FF 10 ESR.

 

Thanks

 

Mike

Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: SLX 8 Web urgent help needed with desktop integration

Alexander,

 

Can you also please submit a ticket so that we can track this issue through support?

 

Thanks

 

Mike

Highlighted
Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

Re: SLX 8 Web urgent help needed with desktop integration

Hi Mike,

 

I sent you an email, if you do not get it, let me know.

I also opend up a ticket with german support.

 

I thought desktop manager works with FF 17 ESR. When is it expected to do so?

 

Thanks! Alexander

Highlighted
Copper Super Contributor
Posts: 29
Registered: ‎10-14-2010

Re: SLX 8 Web urgent help needed with desktop integration

I am experiencing this same issue. I don't see this located in the Knowledge Base anywhere. Has any progress been made?
- Geek -
Highlighted
Silver Contributor
Posts: 1,262
Registered: ‎04-08-2009

Re: SLX 8 Web urgent help needed with desktop integration

I got it working after I disabled all add-ins comming from office 2013. So it seems that there is an issue with an office 2013 add-in.

I think SalesLogix is investigating it and it should be fixed in the next updates.

 

Alexander

Highlighted
Employee
Posts: 44
Registered: ‎08-19-2009

Re: SLX 8 Web urgent help needed with desktop integration

Hi all,

 

Currently only FireFox 10 ESR and FireFox 17 ESR are supported for use with SLX 8.0

 

As per the Compatibility Guide Desktop Manager will only work with FireFox 10 and not with FireFox 17.

This is due to changes with the Gears functions in FireFox 17 which prevent the Desktop Manager from working.

 

Please refer to your account managers for information on the SalesLogix Roadmap and FireFox.

 

 

Regards,

Highlighted
Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: SLX 8 Web urgent help needed with desktop integration

.. and FireFox 22 is the current version out there.

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".. Innovators in Mobility - Experts in Workflow Automation..."
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