10-28-2014 09:44 AM - edited 10-28-2014 09:46 AM
Using Saleslogix 7.5.2, one of 5 users cannot view a Group shared by another user. As a test, i shared a Group with that user, and she was able to see it. I've used the following query to verify that the problem group is shared to the user:
sysdba.PLUGIN.NAME AS GroupName,sysdba.USERINFO.USERNAME AS GroupOwner, sysdba.SECCODE.SECCODEDESC AS ReleasedTOUser, sysdba.PLUGIN.FAMILY, sysdba.PLUGIN.TYPE
sysdba.PLUGIN LEFT OUTER JOIN sysdba.SECCODE ON sysdba.PLUGIN.USERID = sysdba.SECCODE.SECCODEID
LEFT OUTER JOIN sysdba.USERINFO ON sysdba.PLUGIN.USERID = sysdba.USERINFO.USERID
WHERE (sysdba.PLUGIN.TYPE = 8) and plugin.name like 'group name%'
ORDER BY sysdba.PLUGIN.NAME
SLX Admin shows that both users are members of the same teams. Any ideas on what the issue is? Thanks.
Solved! Go to Solution.
10-28-2014 11:01 AM
11-04-2014 09:04 AM
Sorry I forgot to post the solution. It turned out that the user had two Salelsogix logins, one for each different function hat that she was wearing in her office. The group was shared out to the login that the user was not actively using, thus she couldn't see it. Thanks.