Office 2013 Home and Business Edition (x32) - Saleslogix v8.0 [ Edited ]

[MikeSpragg]

After suffering a complete nightmare for a few days this week - AVOID this edition at all costs.

Causes major issues with mail-merge

"Mail-Merge encountered an error and cannot continue. There was an issue in EditAfter. The document is not associated with an ActiveX document server."

A normal mail-merge (without edit after) works - it's the invocation of Word as the editor post-merge that's the issue. Installing normal Office 2013 Professional Plus (I would expect Standard to work also) solves the issue.

[WimPelgrom]

Hello Mike,

Was there an official explenation from Swiftpage?

Possible a defect number?

I think I have the same issue here, only in version 8.1

Maybe there is a solution or a work-around in update 02.

[MikeSpragg]

Hi, there was no official explanation (but it did hit the compatibility list (see point 28). Update 02 doesn't fix it either. If you are using the Home & Business (click to run) then you cannot use that with SLX and you need the "full" / downloadable versions. If you see the error reported in my first post (editAfter error) then you do have the issue and I don't know of any work-around except to change version of Office to full standard/pro edition.

[WimPelgrom]

Thanks for your reaction.

I will make some test with different version of Office 2013.

At least I know I am not the only one with the issue.

FYI:

Cannot find any restriction notes in the latest compatibility guide, version April 2014 v2.

In the Windows client chatper, Word Processor is Qualified for Office 2013 (32-bit only) for both Version 8.0(6) and 8.1.

[MikeSpragg]

Look at very bottom of doc - page 24, item number 28: I believe this is the issue (but well hidden!)

28 Click to Run for Office 2013 /365 is not supported in Saleslogix v8.0.

[mdockins]

Any word on when this will be fixed yet?

[MikeSpragg]

'Fraid I've not heard of one - not a big enough issue yet I'm guessing.

[tmontgomery]

It is supported for 8.1 for Web and Offline client users

[mdockins]

Thanks Mike, I can tell you it's grown by 3 accounts in the past two weeks though - and that's just my current upgrades.

The release of XBar is driving some upgrade demand finally.

[mdockins]

I have 8.1 and all SNC and Web and Core updates applied for a client, and they are sitll experiencing the issue, unfortunately.